Cascade/Cascade Slim Firmware V1.1 Update - Fixing Missing Key Stroke Issue

Update Summary / 

Fixing the missing keystroke issue of Cascade and Cascade Slim Keyboard.

Symptom / 

Customers had reported that the 2nd character sometimes would not register when typing the same character quickly and consecutively.  Such as, the 2nd "o" will not appear when the user typed "coo," but only "co" would appear as the result.

Fix /

The time delay relay setting of the keyboard (mainly with the mechanical switches) had been modified to be able to adapt for fast typing or when the same keystroke has been typed quickly and consecutively.

For PC/Windows

Update procedure instruction /

01 / Download the Firmware update file that is attached at the bottom of this article. There are a direct executable update file and a compressed file. You might need to download the compressed file if you have an antivirus app installed on your PC since the executable file might be treated as a virus or file with a threat. 

02 / Unzip the compressed file.03 / Connect your keyboard to the pc via the USB cable and turn the keyboard on to USB mode and your operating system type.

04 / Double click on the executable file AZIO_Cascade_V1.1_USB_UPDATE.exe

05 / The update file will open, and click on the "Start" button.

06 / The update file shall start the update, and your keyboard light will be off. Please do not disconnect or press any key on the keyboard during the update process. The update process shall take only about 10 seconds.

07 / Once the update is done, the updated app shall display "Update successfully" close the app by clicking on the right-hand top "X" button.

08 / Your update is DONE!

09 / If you go to the "Bluetooth & Device" section in your system setting, you shall see "AZIO Cascade V1.1" as the device name under the Input Device section. This is a second way to verify the update is done correctly. You might need to unplug and re-plug the USB cable to refresh the keyboard connection for the computer to restore the device name.

For Mac OS

At this time, our firmware updates are only available for PC systems as our developer can only create update patch apps that are PC-compatible. We are currently in the progress to find a solution to make Mac-compatible executable files.

If you would like to patch up promptly, here are some alternative methods we recommend:

Update procedure instruction /

01 / Download the Firmware update file that is attached at the bottom of this article. There are a direct executable update file and a compressed file. You might need to download the compressed file if you have an antivirus app installed on your computer since the executable file might be treated as a virus or file with a threat. 

02 / Unzip the compressed file.03 / Connect your keyboard to the computer via the USB cable and turn the keyboard on to USB mode and your operating system type.

04 / Double click on the executable file AZIO_Cascade_V1.1_USB_UPDATE.exe

05 / The update file will open, and click on the "Start" button.

06 / The update file shall start the update, and your keyboard light will be off. Please do not disconnect or press any key on the keyboard during the update process. The update process shall take only about 10 seconds.

07 / Once the update is done, the updated app shall display "Update successfully" close the app by clicking on the right-hand top "X" button.

08 / Your update is DONE!

09 / If you go to "System Preferences" and click "Bluetooth", you shall see "AZIO Cascade V1.1" as the device name under the Input Device section. This is a second way to verify the update is done correctly. You might need to unplug and re-plug the USB cable to refresh the keyboard connection for the computer to restore the device name.